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  1. Genius

Your business is faced with ever-increasing volumes of free-form content, including CRM, Voice of the Customer, customer service, financial, HR, and social media. Extracting real insights is like panning for gold – there are little nuggets hidden among a vast amount of less-valuable content.

Technology

Confirmit Genius is an advanced Text and Social Analytics platform that helps you draw meaning from unstructured content.  It is tightly integrated with Confirmit Horizons, our comprehensive, multi-channel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback. With Confirmit Genius, you can build your own advanced feedback programs that deliver higher quality results much faster than traditional feedback techniques. For example, combining unstructured feedback with structured data from surveys can provide insight into the ‘why’ behind the customer/consumers’ survey responses.

Latest User Guide

Note that the Genius User Guide is included as a chapter in the Confirmit Horizons Professional Authoring User Guide. This user guide is available here for registered users. This button takes you to the Resources page, via the login page if you are not already logged in. The full list of available User Guides is filtered to give you immediate access to the latest version; click the desired File type to download it. If you wish to access other versions, or the User Guides for other products, adjust the filters accordingly.

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Other Documentation

Note that the Genius User Guide is included as a chapter in the Confirmit Horizons Professional Authoring User Guide. Other documents pertaining to Genius are available here for registered users. This button takes you to the Resources page, via the login page if you are not already logged in. Browse through the displayed list of documents or select the appropriate filter criteria to locate the document you are interested in.

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