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Confirmit CATI

Confirmit's telephone interviewing module.

Technology

Confirmit CATI is the telephone interviewing module of Confirmit Horizons, our flexible, multi-mode solution for Market Research and Voice of the Customer programs. Confirmit CATI supports a number of tightly integrated predictive dialers through its open dialer API and provides advanced capabilities for distributed call centers and home workers. There are advanced administration features for call scheduling rules, sample/quota management, agent productivity reporting and quality control (live video monitoring, recorded interviews and reviewing).

Latest User Guide

The latest version of the Confirmit CATI Supervisor User Guide is available here for registered users. This button takes you to the Resources page, via the login page if you are not already logged in. The full list of available User Guides is filtered to give you immediate access to the latest version; click the desired File type to download it. If you wish to access other versions, or the User Guides for other products, adjust the filters accordingly.

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Other Documentation

All the documentation relevant to Confirmit CATI is available here for registered users. This button takes you to the Resources page, via the login page if you are not already logged in. Browse through the list or select the appropriate filter criteria to locate the document you are interested in.

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