Technology

Active Dashboards is an add-on module for SaaS Confirmit Horizons that provides interactive, role-based dashboard technology so that each employee can have a personal view of customer feedback tailored to their specific role within the organization. Active Dashboards is mobile-device friendly, and allows users to:

• Design custom dashboards and reports in minutes, and view information the way you want — by sales territory, product group, region, partner or employee
• Easily compare results and share reports across groups and teams
• Automatically publish dashboards to users across the enterprise
• Easily manage the complex reporting needs of the extended enterprise with a single administrator, even if organizational changes occur on a daily basis
• Report on case status from the Action Management module and drill down to the case to manage it
• Display views from Discovery Analytics