Technology

Action Management is an add-on module for SaaS Confirmit Horizons that provides a configurable method to help your customer teams identify at-risk customers and resolve cases quickly. It provides a wide range of functionality, including allowing you to configure when cases are triggered, filtering conditions, powerful search capabilities, action-oriented workflows, and streamlined permissions. Additionally, Action Management lets you customize your Action Management notifications to your requirements. As a result, you can ensure your survey results are more than just measurements – with them, your customer teams can take efficient, positive action.